Refund policy

1. Legally, you have the right to renounce your purchase within fourteen (14) days. Based on the right of withdrawal, you can still renounce the purchase within fourteen (14) days from the day following the delivery of the product. You are not obliged to pay any compensation or give any reason. Revor Group would of course like to hear your feedback so that we can improve our service.

 

2. If you exercise your right of withdrawal in accordance with our Terms and Conditions and the legal provisions, Revor Group will refund the amount actually paid within fourteen (14) calendar days. Revor Group will refund you using the same means of payment with which it made the original transaction, unless you have expressly agreed otherwise. In any case, no costs will be charged for the refund.

 

3. To exercise the right of withdrawal, you must inform us of your intention to withdraw from the contract by an unequivocal statement (e.g. written notice, post or e-mail). You may use the model withdrawal form for this purpose, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

 

In addition, you as a customer also have the option of returning your products yourself if you wish to do so. This can be done to our return address: Revor Group, Noordlaan 2, 8520 Kuurne (Belgium). Please include the model withdrawal form with the return. Please note that if you decide to send the return yourself, you will have to bear the return costs yourself.

You can notify us that you wish to cancel the purchase within 14 days of receipt. You will then have another 14 days to actually return the products. You may also return the products without notice within 14 days of receipt if you enclose a statement indicating your wish to cancel.

You will then agree with Revor Group when the product can be collected by the external party designated by Revor Group or how the product can be returned via a delivery point.

 

5. You are responsible for any depreciation in the value of the products resulting from the handling of the products beyond what is necessary to establish the nature, characteristics and operation of the products. Revor Group is entitled to charge you for the cost of depreciation in proportion to the refund. However, this is only after Revor Group has refunded the initial purchase price to the Consumer.